Home/Help & Care
You bought a tent. We're still here.

Help & Care.

Setup. Pack-away. Care. Repair. Modular replacements. Warranty. And a founder who actually answers her own email.

Email us anytime
Your order Setup Pack-away Care Repair Modular parts FAQ
After checkout

Your order.

Shipping

In-stock orders ship from Denver in 1 to 3 business days by UPS Ground, and arrive in about 3 to 7 business days for the US. Tracking arrives by email. Shipping is calculated at checkout. Dates are estimates, not guarantees.

Delivery

A signature is required, so keep an eye on your tracking. The shipping box weighs about 60 lbs; the tent inside rolls out in its 56 lb wheeled bag. A friend or a dolly helps. Inspect the box on arrival. Report any shipping damage within 5 days, with photos, to care@goodintentsco.com.

Returns

Thirty days, unopened and unused in original packaging. Return shipping is yours, 12% restocking fee. Read the return policy.

Step by step

Set it up in ten minutes.

10 minutes One person · No crew
01

Choose your site

Find a level spot. Clear rocks, sticks, and debris. Orient the tent so the door faces your preferred direction for the best view. You can move it once it's inflated too.

02

Connect the pump

Unfold the tent and tightly close the rear valve. Attach the PSI gauge and air tube to the inflation side of the pump. Connect the pump to the front valve with the airframe adapter. Using an electric pump? Press it firmly into its adapter.

Pump, PSI gauge, air tube and airframe adapter, with the front and rear valves on the unfolded tent
03

Stake and inflate

Peg the four corners to the ground first. Unzip the front door and leave it cracked open. Inflate to 7 PSI (8 PSI in freezing temps), about 5 minutes with the manual pump. Help it unfold halfway through if it needs a hand. Stay nearby if you use an electric pump. Remove the pump and close the valve.

The airframe unfolding as it inflates, then standing
04

Guy lines, door and shelves

Add the remaining stakes. Guy lines are only needed when it's windy. Two on each side, front and back, is a good just-in-case setup, and there are plenty of tie-out points on the canopy front, sides and back, so use what the weather calls for. Swap to the small pump adapter and inflate the door and shelves until firm, roughly 3 PSI. The door works best a little underinflated.

Tent staked out with guy lines, and the door and shelf adapter

Safety tips

  • Past 9 PSI, the air release valve on the top horizontal beam opens until the pressure is right.
  • Overinflating the airframe risks damage or harm.
  • An overinflated door can look warped. Release a little air for better magnet alignment.
  • Make sure the tent is empty before deflating.
  • Detach the PSI gauge and air tube from the pump before packing away.
  • The tent is tough. Still, keep flames and sharp objects away.
SetupUnroll to standing tent. 46 seconds.
The manual pumpHow the included pump works. 40 seconds.
Step by step

Pack it away without the wrestling match.

5 minutes Dry before storing
01

Door, shelves and stakes

Deflate the door and shelves by unscrewing their valves. Keep the shelves inside the tent. Close the large windows to protect the mesh. Tuck the guy lines into their pockets and return the stakes to their bag.

Door valve and the two shelf valves
02

Release the airframe

Leave the door cracked open so air can escape. Open the rear valve first, then the front valve. It will be loud. Once it collapses, move the airbeams on top of the floor so the footprint is as square as possible.

Front and rear valves, and the tent flattening as it deflates
03

Fold and roll

Fold both sides into the center. Kneel, roll or walk from one end to the other to push air toward the front and back valves so it doesn't get trapped. Fold in half and do it again. Start a tight roll, kneel on it for a few seconds, roll a little more, kneel again. At the end, sit on the roll for 15 to 30 seconds.

Folding into the center, folding in half, then rolling
04

Strap and store

Pull the webbing straps tight while you're still sitting on the roll. Lift it by the straps and set it into the curved side of the bag so it's capped, then pull up the flap with the instructions to slide the other side in. Pump and stakes go in the bag pocket. Packed away wet? Unroll it and let it dry as soon as you're home to prevent mildew.

The strapped roll and the wheeled bag
Pack-awayStanding tent back into the duffel. Real time, no cuts.

Flying with your tent

How I fly to festivals: tent as one checked bag, gear as a second, a carry-on for the rest.

  • Take out the 2 shelves and any accessories. Pack them in your second bag.
  • Move the pump, stakes, repair kit and ground straps from the bag pocket to your second bag. That brings the tent bag to 49 lbs.
  • Pull the straps tight to keep the bag as small as possible. It may count as oversized depending on the counter; almost every time I've flown, it hasn't.
  • Electric pumps and battery packs always go in your carry-on.

Care that keeps it looking new.

A few small habits and the tent stays photograph-worthy for years. RPET fabric, zero PVC, UV50+ coating, PU 5000mm waterproofing. Durable, and better with care.

01

Never pack wet

Number one rule. Mold is the fastest way to age a canopy. If you had to break camp wet, unpack + air-dry within 24 hours.

02

Damp cloth cleaning

Damp cloth + mild soap for spot cleaning. Avoid harsh detergents, bleach, or pressure washing. They eat the UV coating.

03

Store dry and cool

Dry, temperature-stable place. Room temp ideal. Not the trunk of a car in July. Not a damp basement corner.

04

UV50+ lasts 5-7 years

The UV50+ outer coating doesn't need reproofing for 5-7 years of active use. If color starts to fade, that's your signal.

Repair kit included

Tear it in the field. Fix it in the field.

Every tent ships with one repair kit, tucked into the pocket of your wheeled bag. It carries the materials and parts you need for everyday wear and tear.

Can't fix it yourself? Email care@goodintentsco.com and we'll help. Manufacturer defects are covered by your warranty.

The tent that comes back from wear is not the tent that gets thrown out.

The repair kit and the wheeled bag

What's in the repair kit

  • Adhesive fabric patches
  • Airframe repair patches
  • Mesh patch
  • Floor patches (2)
  • Spare Boston valve
  • Buckles, ring and T-bar
  • Guy line
  • Zip ties
Modular parts for life

Any part. Any time. For as long as the tent stands.

Every component is available as a modular replacement. When a canopy wears in year 8, you don't buy a new tent. You buy a new canopy and keep going. Same airframe, new art.

Canopy

Swap for any current canopy, or commission a custom (5-tent minimum).

Contact for pricing

Airframe

TPU inner + Oxford cover. Rarely needed. Covered 10 years for direct buyers.

Contact for pricing

Floor

210D Oxford, 5000mm PU. Replace when heavily worn or torn beyond patching.

Contact for pricing

Hanging shelves (×2)

Ships with 2 shelves. Order more or replace worn ones.

Contact for pricing

Magnetic door

Full door assembly with magnets + secondary zipper. Patent pending design.

Contact for pricing

Mesh windows

45g/m² No-See-Um mesh replacements. Both sides available.

Contact for pricing

LED ceiling channel

Accessory loops throughout the interior plus an integrated ceiling channel for warm-white LED strips, and a battery pocket. Bring your own lights.

Contact for pricing

To order any replacement part, email care@goodintentsco.com with your original order number and the part you need.

Post-purchase FAQ.

Real questions from real owners. If you're still deciding whether to buy, the pre-purchase FAQ lives on the product page.

How do I patch a tear in the canopy?

Every OmegaTent ships with a repair kit containing patches in every fabric material used in the tent. Clean and dry the area, apply the matching patch with the included adhesive, press for 30 seconds. For a larger tear, email care@goodintentsco.com with photos and we will help you choose the right fix.

Can I wash the canopy?

Wipe with a damp cloth and mild soap for spot cleaning. Do not machine wash. The UV50+ and PU 5000mm coatings can degrade with harsh detergents. For heavy stains, contact us for guidance specific to your canopy.

How do I store the tent in winter or long-term?

Store in a dry, temperature-stable place. Never store wet or damp. The magnetic hinges stay strong for the life of the tent if kept dry. Room temperature is ideal. Do not store compressed under weight for long periods.

What if the airframe won't hold pressure?

First, check that the front and rear valves are closed tightly. If it still loses pressure, email care@goodintentsco.com with your order number and a short video, and we will troubleshoot with you.

How do I order a replacement canopy?

Email care@goodintentsco.com with your original order number and the canopy you'd like (any current canopy, or your custom design). Replacement canopies swap onto the same airframe. Turnaround is typically 4-8 weeks depending on canopy availability.

Are shelves and other parts upgradeable?

Yes. Every part of the OmegaTent (shelves, door hardware, floor, mesh windows, guy lines, magnets, LED channel) is available as a modular replacement. Modular parts for life.

What if a magnet detaches from the door?

The magnets are sewn into fabric pockets on the door edge and rarely detach. If one does, email us a photo. Defects are covered by your warranty, and replacement magnets are available.

How do I clean the mesh windows?

Damp cloth, mild soap, air-dry. The 45g/m² No-See-Um mesh is durable but avoid pressure washing or aggressive scrubbing. Small tears in mesh are patchable with the included mesh patches.

Where do I submit warranty claims?

Email care@goodintentsco.com with your original order number, photos, and a brief description of the issue. Direct buyers: 10-year airframe guarantee, 1-year textiles. Commercial: 3-year airframe guarantee, 6-month textiles. Covers defects in materials and workmanship, for the original buyer with proof of purchase.

Can I fly with the OmegaTent?

Yes. Take out the shelves, pump, stakes, repair kit and ground straps and the tent bag drops to 49 lbs. Electric pumps and battery packs go in your carry-on. Full tips are in the pack-away section above.

What if I lose the pump?

Email care@goodintentsco.com and we will help you get a replacement pump.

Warranty, at a glance.

Where you stand, in short.

Direct buyers

  • 10-year airframe guarantee on TPU inner and Oxford cover
  • 1-year textile coverage (canopy, floor, inner walls)
  • Modular parts available for life
  • Repair kit included with every tent

Commercial buyers

  • 3-year airframe guarantee on TPU inner and Oxford cover
  • 6-month textile coverage
  • Modular parts available for life
  • Bulk repair kit + replacement canopy program

Covers defects in materials and workmanship. Not normal wear and tear. Original buyer, with proof of purchase. To open a claim, email care@goodintentsco.com with your order number and photos.

Can't find your answer?

Email us. A real person answers: usually Eve, sometimes Danielle.

Mon to Fri, 9am to 5pm MT. We are a small team and we are often at events or out in the woods, so give us a day or two. Every email gets answered.